Responsible gambling

Heats Casino understands the importance of responsible gaming and is committed to providing a safe and enjoyable experience for all players. We recognize that some individuals may be at risk of developing problem gambling habits, and we are dedicated to supporting those who need help.

Self-Exclusion Tools

If you feel that your gaming habits have become problematic, please contact our support team to initiate the self-exclusion process. This will prevent you from accessing your account for a specified period or permanently. We take self-exclusion very seriously and ensure that all requests are processed promptly.

Deposit Limits

We encourage players to set their own deposit limits, which can be done through the cashier section of our website. This will help you manage your spending and maintain control over your gaming activities.

Time-Outs

If you need a break from gaming, please contact us to initiate a time-out period. During this time, you will not be able to access your account or place any bets.

Self-Exclusion Periods

We offer three self-exclusion periods:

• 6 months: This option allows you to take a temporary break from gaming and regain control over your spending.
• 1 year: If you feel that you need more time to address your problem gambling habits, this option provides a longer period of exclusion.
• Permanent: If you are concerned about your ability to control your gaming activities, please consider permanent self-exclusion.

Responsible Gaming Resources

We understand that problem gambling can have serious consequences, and we want to support those who need help. We recommend the following resources:

• GamCare: A leading UK-based charity that provides free confidential advice and support for individuals struggling with problem gambling.
• Gamban: A software tool that helps players block access to online gaming sites and manage their spending.

Additional Support

If you or someone you know is struggling with problem gambling, please do not hesitate to reach out to our support team. We are here to help and will provide guidance on the self-exclusion process and responsible gaming resources.

We are committed to creating a safe and enjoyable experience for all players. By using our self-exclusion tools and setting deposit limits, you can take control of your gaming activities and maintain a healthy relationship with online gaming.